Question 1

How do I create my account and connect Instagram?

Accepted Answer

Sign up for Settyn, then head to Settings > Integrations. Click "Connect Instagram" and authorize access to your professional account. The process takes less than 2 minutes.

Question 2

How do I set up my first qualification funnel?

Accepted Answer

Go to Settings > Funnel and choose a pre-configured template or create your own. Define your qualification questions, scoring criteria, and the final action (Calendly booking, redirect, etc.).

Question 3

How long does it take to get up and running?

Accepted Answer

Most of our users are up and running in less than 30 minutes. The guided 5-step onboarding walks you through everything, from creating your persona to activating your first AI setter.

Question 4

Does Settyn work with a personal Instagram account?

Accepted Answer

No, you need a Professional or Creator Instagram account linked to a Facebook page. It's a requirement of the Instagram API. Converting your account is free and takes 2 minutes.

Question 5

Which platforms are supported?

Accepted Answer

Settyn supports Instagram DM, Facebook Messenger, WhatsApp Business, and Telegram. Each platform connects in a few clicks from Settings > Integrations.

Question 6

How do I connect Calendly for automatic booking?

Accepted Answer

In Settings > Integrations, click "Connect Calendly". Authorize access, then select the event type that your AI setter should offer to qualified prospects.

Question 7

Can Settyn be integrated with an existing CRM?

Accepted Answer

Yes, via our public API or our native integrations. We support GoHighLevel, HubSpot, and Zapier. Qualified leads are automatically synced to your CRM.

Question 8

How do I customize the tone and style of my AI setter?

Accepted Answer

In Settings > Persona, define the tone (formal, friendly, direct), your preferred vocabulary, and import examples of real conversations. The AI adapts to your unique style.

Question 9

What is RAG and how do I use it?

Accepted Answer

RAG (Retrieval-Augmented Generation) lets your AI access your documents (FAQ, product sheets, testimonials) to answer with precision. Import your documents in Settings > Persona > Documents.

Question 10

Can the AI handle prospect objections?

Accepted Answer

Yes, configure your responses to common objections in the funnel. The AI automatically detects objections (price, timing, competition) and responds with your custom arguments.

Question 11

How do I test my setter before going live?

Accepted Answer

Use the AI Playground accessible from the main menu. You can simulate full conversations, test different scenarios, and fine-tune your persona before activating it.

Question 12

How does message billing work?

Accepted Answer

Each plan includes a monthly message quota. Overage messages are billed at a per-unit rate (visible in Settings > Billing). The counter resets on the 1st of each month.

Question 13

How do I change plans or cancel my subscription?

Accepted Answer

Go to Settings > Billing and click "Manage my subscription". You can upgrade, downgrade, or cancel at any time. Changes take effect at the next billing period.

Question 14

Which payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard, and American Express credit cards via Stripe. Payments are secure and PCI DSS compliant. Invoices are available in your billing portal.

Question 15

Is my data and my prospects' data safe?

Accepted Answer

Yes. Settyn uses the official APIs, encrypts your credentials and conversations, and hosts your data on servers located in the European Union. Everything is GDPR-compliant.

Question 16

Could Settyn get my account banned?

Accepted Answer

No. Settyn only uses platform-authorized channels (Instagram Graph API, Messenger Platform, WhatsApp Business) — never scraping or unofficial automation that gets accounts shut down.

Question 17

How do I delete my data?

Accepted Answer

You can request deletion of your data at any time from Settings > Account, or by email at support@settyn.com. Our "Data deletion" page details the procedure and timelines.

How can we help?

Getting started

Integrations

AI & Persona

Billing

Security & data

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